Awarded 01 Jul 2018
This is an awarded contract.
View Live TendersEngagement of Serco for Police Assistance Line and Online Reporting by Victoria Police
About
Victoria Police awarded a contract to Serco Citizen Services Pty Ltd for the Police Assistance Line and Online Reporting (PAL-OLR) channels for the Contact Centre.
This contract reflects a trend of outsourcing public-facing police communication channels to private sector providers to improve efficiency and service delivery.
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