Governance and Operating Model Review for Customer Service Branch
Transport and Main Roads · Awarded contract
AwardedGovernance and Operating Model Review for Customer Service Branch
Awarded 09 Dec 2022
About
Transport and Main Roads awarded a contract to McKinsey & Company for professional services to facilitate and collaboratively develop a branch governance and operating model for the Customer Service Branch, which has undergone significant transformation over the past two years and expects continued change.
The engagement aimed to optimise the business for effective and efficient decision making and service delivery.
The contract value was AUD 324,500, procured through a selective method.
Source recordCSB23-0012000
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