This is an awarded contract.

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Awarded contract

Water Business Benchmarking Reports by Customer Service Benchmarking Australia

Expires in 11moExpires Mon, 30 Aug 2027
Awarded 31 July 20252y 1mo term · 56% elapsed

About

Essential Services Commission awarded a contract to Customer Service Benchmarking Australia for providing benchmarking reports that examine customer service performance of call centres for the 2023-24 and 2024-25 financial years, with one report each year.

Insight

This contract reflects the regulator's ongoing focus on monitoring and improving customer service standards in essential services through external benchmarking expertise.

Value
$105,000.00
Supplier
Customer Service Benchmarking Australia
Agency
Essential Services Commission
State
VIC
Category
Consultancy & Legal

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