Civil Aviation Safety Authority · AusTender
Open

Tender: CASA E‑Commerce Store Management, Warehousing & Distribution – Shopify 2.0 (Australia)

Released 6 days ago

Closes30 Nov 2026
Likely valueEstimate$450K to $5.4MInflation adjusted
LocationFederal
AgencyCivil Aviation Safety Authority
SourceAusTender
CategoryTransport & Logistics
ReferenceCASA 26/141
TypeRequest for Tender
Published18 Oct 2026
35 days leftCloses Mon, 30 Nov 2026

CASA is seeking a supplier for end-to-end management of its e-commerce service and the warehousing and distribution of approximately 300 products sold to CASA staff, the aviation industry and the public. The supplier will manage CASA’s Shopify 2.0 site and back-end including subscription management, online order tracking, email ordering and shipping confirmation, and provision of secure payment processing and customer invoicing processed in Australia; and will implement and manage the supply chain on a fee-for-service basis from customer order to delivery and restocking. Operational requirements include warehousing (current holdings ~160 pallets; storage requirement approx. 200 pallets), pick-n-pack product assembly, receiving and computerized inventory restocking, real-time inventory management with reporting and analysis, quality control, and customer complaints and returns handling. Indicative annual order volumes are about 3,000 domestic orders and 70 international orders.

Tender breakdown

From 2 documents
e‑Commerce fulfilment and warehousingFixed sum | null
Watch out for6

Contract incorporates non‑negotiable Commonwealth Contract Terms; do not proceed if you cannot accept them

Pricing must be fixed and include all expenses, taxes, delivery and meeting/reporting/travel costs; pricing only in Pricing Schedule

Security and data residency requirements are strict (PCI‑DSS, ISM, Essential Eight, no data outside Australia without permission); audits and log provision required

Documents2

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Other documents1Everything else attached to this tender.

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