Awarded 05 Nov 2020
This is an awarded contract.
View Live TendersBusiness Operations and System Review for Mental Health Advocacy Service
About
Mental Health Commission awarded a contract to Quantum Consulting Australia (Quantum Consulting Australia Pty Ltd) for a review of current business operations and the Integrated Case Management System (ICMS) to inform decision-making around business process and system improvements for the Mental Health Advocacy Service.
The review included an analysis of business processes supported by ICMS, a gap analysis from current to desired state, prioritization of options, and identification of a roadmap forward, including quick wins to support business operations and inform a business case for future investment.
This contract reflects a trend in government agencies engaging specialized consultants to optimize legacy systems and processes before committing to major IT investments.
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