Awarded 21 Oct 2011
This is an awarded contract.
View Live TendersCommunity Perceptions Survey Qualitative Research and Review by Research Solutions
About
Main Roads Western Australia awarded a contract to Research Solutions for a comprehensive review and qualitative research of the Community Perceptions Survey (CPS), which has been conducted annually since 1994 to gauge community satisfaction with the state road network.
The contract involved reviewing the methodology and content of the existing CPS, developing a new survey tool, and conducting qualitative research with internal and external stakeholders to identify the key drivers of community satisfaction.
This award reflects a strategic shift from a long-standing survey approach to a more evidence-based methodology, aiming to capture a broader range of satisfaction drivers beyond the current 39% measured.
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