Awarded 01 Sep 2020
This is an awarded contract.
View Live TendersCustomer Experience Journey Mapping for VenuesWest
About
VenuesWest awarded a contract to Equilibrium Interactive (Equilibrium Interactive Pty Ltd) for customer experience journey mapping at HBF Stadium and HBF Arena.
The project defined customer journeys and personas across key business units to identify physical and digital opportunities for enhancing customer experience, ahead of a new website build.
This contract reflects a trend of government agencies investing in user experience research to inform digital transformation projects.
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