Awarded 30 Jun 2021
This is an awarded contract.
View Live TendersCustomer Satisfaction Platform Implementation and Subscription by Qualtrics for DELWP Websites
About
Department of Energy, Environment & Climate Action awarded a contract to Qualtrics, LLC for the implementation and subscription of the Qualtrics platform to conduct Customer Satisfaction surveys on the DELWP family of websites.
The survey is used to inform website improvements and develop customer experience strategies.
This contract reflects a trend of government agencies adopting specialized SaaS platforms for user experience measurement and digital service improvement.
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