Development of user-experience capture methodology for NTRAI Evaluation awarded to CHARLES DARWIN UNIVERSITY

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Department of the Chief Minister and Cabinet awarded a contract to CHARLES DARWIN UNIVERSITY for the development of a plan and methodology to capture user experiences under the Northern Territory Remote Aboriginal Investment (NTRAI) agreement 2025-2031 Evaluation Schedule.

The consultancy required consultation with stakeholders across the Partnership to build consensus on how user-experience capture should be targeted to support implementation of the Monitoring, Evaluation, Accountability and Learning (MEAL) Framework.

It also required delivery of a discussion paper containing concrete recommendations on a methodology for capturing user experiences of clients of services, the community and non-government service providers, based on stakeholder feedback and on how the proposed approach would support MEAL Framework implementation.