This is an awarded contract.

View Live Tenders
Awarded contract

Establishment and Operation of COVID-19 Call Centre by Probe Asia Pacific for Department of Jobs, Skills, Industry and Regions

Ended 4y 9mo agoExpired Thu, 30 Dec 2021
Awarded 16 Apr 20201y 9mo term

About

The Department of Jobs, Skills, Industry and Regions awarded a contract to PROBE ASIA PACIFIC PTY LTD for the establishment and running costs of a COVID-19 Call Centre.

Insight

This contract reflects the government's need for rapid deployment of public information and support services during health emergencies, often awarded to specialized contact center providers.

Value
$44,188,000.00
State
VIC
Category
Public Services & Welfare

Similar Open Tenders

South Australian EPA Frontline Contact Centre and Journey Management Services

Closes: 26 Oct 2026

Public Safety & Security

Provision of Day Procedure Centre Services for Veteran and Defence Force Communities

Closes: 30 Jun 2028

Health & Medical

Queensland Regulated Waste Tracking System Proof of Concept – Department of Primary Industries

Closes: 15 Oct 2026

IT & Software

Cleaning Services for NSW Government Sites – Hunter Central Coast

Closes: 22 May 2029

Miscellaneous

Mortuary, DVI, Repatriation and Bereavement Support Services – Department of Defence (Commonwealth of Australia)

Closes: 02 Oct 2026

Public Safety & Security

Employee Assistance Program (EAP) for Department of Communities and Justice and Corrective Services NSW

Closes: 09 Oct 2026

Health & Medical

Cleaning and Related Services for Australian Broadcasting Corporation – One or More States

Closes: 02 Oct 2026

Miscellaneous

Construction of 5-Level BSL-3 Infectious Disease Research Facility – CSIRO ACDP Part Life Refit Project

Closes: 30 Jul 2027

Construction

Cleaning Services for Central Highlands Region – Central Highlands Regional Council (VP527060)

Closes: 16 Oct 2026

Public Services & Welfare

Business Advice and Support Service — Canberra (2027–2030)

Closes: 22 Oct 2026

Consultancy & Legal

Internal Fit-Out Works — Department of Communities Office, 33 Daping Street, Katanning

Closes: 14 Oct 2026

Construction

Design & Construct Principal Contractor for Prosthetics, Orthotics and Podiatry Rooms — Princess Alexandra Hospital (PAH)

Closes: 29 Oct 2026

Construction

Other Similar Contracts

Value: $21,200,000

Business Facilitation Services for Contact Centre Services by Probe Contact Solutions Australia

Supplier: PROBE CONTACT SOLUTIONS AUSTRALIA PTY LIMITED

Public Services & Welfare

Value: $8,555,877

Scalable External Contact Centre Services Awarded to Probe Contact Solutions Australia

Supplier: PROBE CONTACT SOLUTIONS AUSTRALIA PTY LIMITED

IT & Software

Value: $67,228.04

Enterprise Connect Hotline Services by Call Centre Services Pty Ltd

Supplier: CALL CENTRE SERVICES PTY LTD

Public Services & Welfare

Value: $55,437,950.44

Surge Services for COVID-19 Response by Services Australia

Supplier: Stellar Asia Pacific Pty Ltd

Public Services & Welfare

Value: $172,971

Call Centre Services Awarded to PROBE CX by Department of Transport

Supplier: PROBE CX

Public Services & Welfare

Value: $19,360

Research on COVID-19 Impact Among Businesses in the Pacific by Austrade

Supplier: FIFTH QUADRANT PTY LTD

Research & Development

Value: $333,010.42

Grants Administration Service Provider Engaged by Department of Industry, Science and Resources

Supplier: PROBE CONTACT SOLUTIONS AUSTRALIA PTY LIMITED

Consultancy & Legal

Value: $1,901,528

Grants Administration Service Provider Engaged by Department of Industry, Science and Resources

Supplier: PROBE CONTACT SOLUTIONS AUSTRALIA PTY LIMITED

Consultancy & Legal

Value: $795,000

Provision of First Tier Contact Centre Services by Department of Industry, Innovation to Austrade

Supplier: DEPARTMENT OF INDUSTRY, INNOVATION

Public Services & Welfare

Value: $828,236.45

Grants Administration Service Provider Engaged by Department of Industry, Science and Resources

Supplier: PROBE CONTACT SOLUTIONS AUSTRALIA PTY LIMITED

Consultancy & Legal

Value: $141,570.27

Grants Administration Service Provider Engaged by Department of Industry, Science and Resources

Supplier: PROBE CONTACT SOLUTIONS AUSTRALIA PTY LIMITED

Consultancy & Legal

Value: $324,721.86

Grants Administration Service Provider Engaged by Department of Industry, Science and Resources

Supplier: PROBE CONTACT SOLUTIONS AUSTRALIA PTY LIMITED

Consultancy & Legal

Live Feed

Tenders and contracts,
consolidated and enriched.

We pull tenders and awarded contracts from government portals around the clock. Each one is categorised, enriched, and searchable shortly after it's published.

Multiple portals, single feedAusTender, all state portals, Tenderlink, and more. Scraped, categorised, and enriched automatically.
Categorised and enrichedEvery tender and contract is tagged by category, agency, value, and region.
Updated around the clockNew opportunities appear within hours of being published. Never stale.

Smart Recommendations

Matched to your business,
automatically.

Our AI reads every new tender and contract, and recommends the ones relevant to your business in real time. No searching required.

AI and keyword matchingSemantic AI understands your business. Keyword alerts catch exact matches.
Delivered to your inboxNew matches emailed daily. Tenders, contract awards, and supplier wins.
Supplier and contract watchFollow any supplier or category. Get alerted when new contracts are awarded.

Your Dashboard

Configure once,
run on autopilot.

Set up your alerts, watchlists, and preferences from your dashboard. GovMarket works in the background so you can focus on winning work.

Custom alert profilesCreate up to 10 alert profiles.each with its own keywords, categories, and regions.
Competitor trackingAdd suppliers to your watchlist and monitor their wins across government.
Agency spend and pricingBenchmark pricing, track agency budgets, and understand where government spends.

GovMarket AI

Search tenders and contracts
in plain English.

Find tenders, look up suppliers, check who won contracts, and explore agency spend. Just type what you need.

Get Started

Win more government work.

Join suppliers across Australia using GovMarket to find and win contracts.

7 days free, then $49.99/AUD per month

You're In — Free Trial Activated

You now have full access to GovMarket Premium for 7 days. You’ll be charged at the end of the trial unless you cancel.

  • Tell Us What You Do — We'll surface the tenders that are most relevant to your business.

Not ready to trial?

See how GovMarket works and decide if it's a fit for your business.