Execution of 2016 QSS Customer Satisfaction Survey by TNS
CITEC · Awarded contract
AwardedExecution of 2016 QSS Customer Satisfaction Survey by TNS
Awarded 20 Jan 2016
Awarded20 Jan 2016
Value$18,975.00
SupplierTNSABN 38 000 601 221
AgencyCITEC
StateQLD
CategoryConsultancy & Legal
Ended 10y 7mo ago3mo term
Awarded 20 Jan 2016Expired 29 Apr 2016
About
CITEC awarded a contract to TNS for conducting the 2016 QSS Customer Satisfaction Survey.
The survey aimed to measure customer satisfaction with QSS services and provide an overall satisfaction rating for the departmental SDS.
It sought opinions on service delivery, performance, customer service, and relationship management, and compared results with previous surveys and industry benchmarks to assess trends from 2013/14 to 2015/16.
Additionally, it aimed to identify business improvement opportunities, highlight potential service issues, and develop appropriate response actions.
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