Facilitation of Customer Hostility and Intervention Training for Transport and Main Roads Staff
Transport and Main Roads · Awarded contract
AwardedFacilitation of Customer Hostility and Intervention Training for Transport and Main Roads Staff
Awarded 19 Aug 2021
Awarded19 Aug 2021
Value$177,000.00
SupplierGriffith University
AgencyTransport and Main Roads
StateQLD
CategoryEducation & Training
About
Transport and Main Roads awarded a contract to Griffith University for the facilitation of staff training in customer hostility and intervention.
The training was offered in two formats: Basic skills (two 1-hour online sessions for all staff, totaling 2 hours) and Essentials A (6 hours of core skills for staff and supervisors) and Essentials B (5 hours of core skills for supervisors), with a maximum of 35 employees per session.
The contract value was $177,000, procured through a limited method.
Source recordCSB22-0054111
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