Awarded 31 Mar 2025
This is an awarded contract.
View Live TendersProvided Microsoft Teams Calling, TouchPoint, EICC and NEC Managed Services to Health Support Services
About
Health Support Services awarded a contract to NEC Australia Pty Ltd for the provision of Microsoft Teams Calling, TouchPoint, Enghouse Interactive Communications Centre (EICC) and NEC managed services to support HSS support staff and the HSS Contact Center under the GovNext ICT CUA GNICT2015.
The contract covered Microsoft Teams Calling and Enghouse Interactive Communications Centre functionality and included NEC-managed services and TouchPoint to support HSS operational and contact-centre communications.
The award combined enterprise unified-communications (Microsoft Teams Calling) with a dedicated contact-centre platform (EICC) under a managed-services arrangement via the GovNext ICT CUA, indicating procurement of integrated communications and contact-centre support from a specialist vendor.
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