This is an awarded contract.

View Live Tenders
Awarded contract

Provision of Contact Centre Solution for Merri-bek City Council

About

Merri-bek City Council awarded a contract to Converged Communication Network Applications for the provision of a Contact Centre Solution.

The contract falls under the IT and telecoms category.

Insight

This award reflects the growing trend of local councils modernizing citizen engagement through integrated contact centre technologies, with specialized IT and telecoms providers like Converged Communication Network Applications often securing such contracts due to their niche expertise.

Value
$0.00
State
VIC
Category
IT & Software

Other Similar Contracts

Value: $0

Supply of Contact Centre Platform to Merri-bek City Council

Supplier: Thomas Duryea Logicalis

IT & Software

Value: $0

Supply of Integrated Enterprise Software to Merri-bek City Council

Supplier: TechnologyOne

IT & Software

Value: $450,203

Provision of Unified Communications and Contact Centre Solution to Arts Centre Melbourne

Supplier: Optus

Telecommunications

Value: $493,913

Cloud-Based Unified Communications and Contact Centre Solution for Office of the Ombudsman

Supplier: Addcom Contact Solutions Pty Ltd

IT & Software

Value: $275,000

Procurement of Knowledge Management Software for Customer Contact Centre

Supplier: IMC Communication Pty Ltd

IT & Software

Value: $1,069,552

Supply and Maintenance of Telephony and Contact Centre Solutions for the Cannington Shared Service Centre

Supplier: N/A

Telecommunications

Value: $0

Provision of Payroll, Time and Attendance Services to Merri-bek City Council

Supplier: Frontier Software

IT & Software

Value: $275,000

Purchase of Knowledge Management Software for the Department of Housing Customer Contact Centre

Supplier: IMC Communication Pty Ltd

IT & Software

Value: $1,100,000

Provision of Contact Centre Capability to Integrated Tasmanian Government Contact Centre

Supplier: Callscan Australia Pty Ltd (T/A QPC Australia) – partnering with local Tasmanian firm QED Information Solutions Pty Ltd (T/A IT4business)

IT & Software

Value: $56,375

Provision of Contact Centre Consultant for Switchboard Project by Department of Communities

Supplier: Limebridge Australia Pty Ltd

Consultancy & Legal

Value: $76,269.6

Call Centre Software Supplied to Office of the Commonwealth Ombudsman

Supplier: Callscan Australia Pty Ltd

IT & Software

Value: $151,635

Contact Centre Solution Awarded to Veritec Pty Ltd by Office of the eSafety Commissioner

Supplier: Veritec Pty Ltd T/a Atturra Cloud Business Solutions

IT & Software

Live Feed

Tenders and contracts,
consolidated and enriched.

We pull tenders and awarded contracts from government portals around the clock. Each one is categorised, enriched, and searchable shortly after it's published.

Multiple portals, single feedAusTender, all state portals, Tenderlink, and more. Scraped, categorised, and enriched automatically.
Categorised and enrichedEvery tender and contract is tagged by category, agency, value, and region.
Updated around the clockNew opportunities appear within hours of being published. Never stale.

Smart Recommendations

Matched to your business,
automatically.

Our AI reads every new tender and contract, and recommends the ones relevant to your business in real time. No searching required.

AI and keyword matchingSemantic AI understands your business. Keyword alerts catch exact matches.
Delivered to your inboxNew matches emailed daily. Tenders, contract awards, and supplier wins.
Supplier and contract watchFollow any supplier or category. Get alerted when new contracts are awarded.

Your Dashboard

Configure once,
run on autopilot.

Set up your alerts, watchlists, and preferences from your dashboard. GovMarket works in the background so you can focus on winning work.

Custom alert profilesCreate up to 10 alert profiles.each with its own keywords, categories, and regions.
Competitor trackingAdd suppliers to your watchlist and monitor their wins across government.
Agency spend and pricingBenchmark pricing, track agency budgets, and understand where government spends.

GovMarket AI

Search tenders and contracts
in plain English.

Find tenders, look up suppliers, check who won contracts, and explore agency spend. Just type what you need.

Get Started

Win more government work.

Join suppliers across Australia using GovMarket to find and win contracts.

7 days free, then $49.99/AUD per month

You're In — Free Trial Activated

You now have full access to GovMarket Premium for 7 days. You’ll be charged at the end of the trial unless you cancel.

  • Tell Us What You Do — We'll surface the tenders that are most relevant to your business.

Not ready to trial?

See how GovMarket works and decide if it's a fit for your business.