Awarded 27 Sep 2021
This is an awarded contract.
View Live TendersProvision of Contact Centre Solution for Merri-bek City Council
About
Merri-bek City Council awarded a contract to Converged Communication Network Applications for the provision of a Contact Centre Solution.
The contract falls under the IT and telecoms category.
This award reflects the growing trend of local councils modernizing citizen engagement through integrated contact centre technologies, with specialized IT and telecoms providers like Converged Communication Network Applications often securing such contracts due to their niche expertise.
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