Awarded 26 Feb 2024
This is an awarded contract.
View Live TendersSupply of ITSM Platform to Western Australia Police Force
About
Western Australia Police Force awarded a contract to Accelerate IT Solutions Pty Ltd for an ITIL compliant enterprise commercial off the shelf ITSM Platform solution to replace the existing SM9 toolset and associated professional services.
Phase 1 of the implementation covers service management for ICT Service Desk, Business Applications Service Desk, Radio and Electronic Services Work Orders and Request Fulfillments, State Communications RES Work Orders, and Learning Technologies Help Desk.
This contract reflects a trend among law enforcement agencies to modernize IT service management with integrated, ITIL-compliant platforms to improve operational efficiency and support diverse service functions.
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