Awarded 25 Aug 2023
This is an awarded contract.
View Live TendersSupply of Purecloud Software to Victorian Ombudsman
About
Victorian Ombudsman awarded a contract to Genesys for Purecloud software.
This contract reflects the ongoing adoption of cloud-based contact center solutions by government agencies to improve customer service and operational efficiency.
Similar Open Tenders
Provision of ICT Goods and Services for NSW Government
Closes: 28 Feb 2029
IT & Software
Provision of Information Governance Compliance Monitoring, Audit and Risk Application – Department of Justice
Closes: 06 Oct 2026
IT & Software
Data Centre Hardware Refresh – Monash City Council
Closes: 09 Oct 2026
IT & Software
Supply and Delivery of Enterprise IT Networking Equipment for Dandenong Wellbeing Centre (City of Greater Dandenong)
Closes: 20 Oct 2026
IT & Software
Child Protection Casework Management System – Department of Communities (Software)
Closes: 02 Dec 2026
IT & Software
South Australian EPA Frontline Contact Centre and Journey Management Services
Closes: 26 Oct 2026
Public Safety & Security
Targeted Refresh of Queensland Professional Services Preferred Supplier Panel (GGS0111-24) for Indigenous, Social Enterprise, Regional and Veteran Suppliers
Closes: 14 Oct 2026
Consultancy & Legal
Secure SaaS Commercial-Off-The-Shelf Claims Management Solution for Comcover (Department of Finance)
Closes: 14 Oct 2026
IT & Software
Queensland Government Request for Information for Executive Cyber Security Dashboard
Closes: 30 Oct 2026
IT & Software
WorkCover Queensland — Enterprise Test Orchestration Platform, Automation, Integration and Support
Closes: 14 Oct 2026
IT & Software
Enterprise IT Service Support Ticketing System (ITSM/CMDB)
Closes: 08 Oct 2026
IT & Software
Maribyrnong City Council — Purchase of Infringement Notice Issuing Software
Closes: 19 Oct 2026
IT & Software
Other Similar Contracts
Value: $453,130.92
Supply of PureCloud Software to Victorian Ombudsman
Supplier: Genesys
IT & Software
Value: $120,274.04
Genesys Cloud License for Victorian Ombudsman
Supplier: Genesys
IT & Software
Value: $606,112.36
Genesys Cloud Licensing and Support for Legal Aid NSW
Supplier: NTT Australia
IT & Software
Value: $493,913
Cloud-Based Unified Communications and Contact Centre Solution for Office of the Ombudsman
Supplier: Addcom Contact Solutions Pty Ltd
IT & Software
Value: $176,902
Genesys Cloud CX Contact Centre Solution Provided to HealthShare NSW
Supplier: Customer Science Pty Ltd
IT & Software
Value: $464,717
Cloud-Based Business Support System Procurement by Development Victoria
Supplier: Pan Software Pty. Ltd.
IT & Software
Value: $110,737
Supply of Data Software to Victorian Ombudsman
Supplier: Nuix Pty. Ltd.
IT & Software
Value: $178,338
Genesys Pure Cloud Call Centre Platform Hosting, Carrier Services and Support Agreement Awarded to Black Box Technologies
Supplier: Black Box Technologies Australia Pty Ltd
IT & Software
Value: $1,015,682
Supply of Contact Center as a Service to Victorian Workcover Authority
Supplier: QPC Australia
IT & Software
Value: $653,342.2
Complaints Management System Supplied to Victorian Ombudsman
Supplier: Resolve Software Group Pty Ltd
IT & Software
Value: $238,361.4
Data Software Supply to Victorian Ombudsman
Supplier: Nuix Pty. Ltd.
IT & Software
Value: $76,269.6
Call Centre Software Supplied to Office of the Commonwealth Ombudsman
Supplier: Callscan Australia Pty Ltd
IT & Software
Suppliers similar to Genesys
Genix Ventures Pty Ltd
12 contracts
IT & Software
GENESYS LABORATORIES AUSTRALASIA
6 contracts
IT & Software
Versent Pty Ltd
28 contracts
IT & Software
Fusion5
34 contracts
IT & Software
Genvis Pty Ltd
7 contracts
IT & Software
Salesforce
99 contracts
IT & Software
BLACK BOX TECHNOLOGIES AUSTRALIA PTY LTD
7 contracts
IT & Software
SOFTGEN AUSTRALIA
23 contracts
IT & Software
Live Feed
Tenders and contracts,
consolidated and enriched.
We pull tenders and awarded contracts from government portals around the clock. Each one is categorised, enriched, and searchable shortly after it's published.
Smart Recommendations
Matched to your business,
automatically.
Our AI reads every new tender and contract, and recommends the ones relevant to your business in real time. No searching required.
Your Dashboard
Configure once,
run on autopilot.
Set up your alerts, watchlists, and preferences from your dashboard. GovMarket works in the background so you can focus on winning work.
GovMarket AI
Search tenders and contracts
in plain English.
Find tenders, look up suppliers, check who won contracts, and explore agency spend. Just type what you need.
Get Started
Win more government work.
Join suppliers across Australia using GovMarket to find and win contracts.
7 days free, then $49.99/AUD per month
