Tender: BioResponse NSW Application – Ongoing Software Maintenance and Support

About

NSW Government is seeking a supplier for ongoing software maintenance, support and minor enhancements for the BioResponse NSW application, a critical digital platform that delivers trusted public information and stakeholder communications during biosecurity emergencies. The contract requires monitoring, maintaining and supporting the application and associated components; identifying, investigating and resolving defects, incidents and service issues; routine system health checks, performance monitoring and optimisation; technical support and advice to Department staff; incident and service request management in accordance with agreed service levels; applying operating system, platform, application and security updates, patches and upgrades; managing third-party software dependencies and compatibility; maintaining security controls and responding to vulnerabilities and cyber security risks; ensuring compliance with NSW Government ICT, cyber security and information management requirements; delivering approved minor enhancements and configuration changes; and maintaining documentation and business continuity and recovery arrangements. The supplier must also maintain the capability to provide Emergency Surge Support during significant biosecurity incidents, which may be activated at the Principal’s discretion and funded separately from routine services.