Tender: Claims Service Provider RFP – NSW Government General Lines Insurance (Medical Negligence, Abuse, Liability, Property, Motor)

About

icare is seeking a supplier for Claims Service Provider (CSP) services to support delivery of claims management across the NSW Self Insurance Corporation's General Lines insurance portfolios and associated NSW Government managed insurance schemes. The procurement covers the General Lines portfolios of Medical Negligence / Malpractice, Abuse, General Liability, Property and Motor and will primarily support NSW Government agencies and operations across New South Wales. Services may include loss notification recording and claims administration, indemnity and liability assessments, claims investigation, evaluation and determination, case management and litigation management, management of third‑party service providers, approval and administration of claim-related treatments, services and payments, claims records management, reporting and performance management, financial and accounting activities, and the provision, maintenance and ongoing support of a contemporary claims management technology platform. Providers may submit proposals for one or more individual portfolios or for all portfolios collectively, with the final operating model and number of providers to be determined through the Request for Proposal evaluation. This procurement will support the Treasury Managed Fund (TMF), Construction Risk Insurance Fund (CRIF) and Special Liability Insurance Scheme (SLIS) and may result in the appointment of one or more Claims Service Providers.