Tender: RFI: Cloud-based IT Service Management (Service Desk) Solution for SES

Released 19 days ago

Est. value$150K – $1.2M
9 days leftCloses Fri, 9 Oct 2026

About

SES is seeking information on a cloud-based IT Service Management (ITSM) solution covering licensing, implementation, migration, integration, training and ongoing support. The RFI aims to identify available service desk and enterprise service management products, determine which are accessible through existing government procurement pathways, assess supplier capability to implement, support and maintain these solutions, gather information on product functionality and innovation, and obtain indicative implementation and licensing cost models to inform SES’s requirements and procurement strategy and help decide the most appropriate future approach to market.

This RFI will be most relevant to suppliers of cloud-based ITSM/service desk solutions and service providers with experience in licensing, migration, integration, training and ongoing support. Key considerations include demonstrating capability to implement and maintain solutions, providing indicative licensing and implementation cost models, and confirming product availability via government procurement pathways.
Closing
09 Oct 2026
Location
NSW
Agency
NSW State Emergency Service — NSW
Category
IT & Software

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