Awarded 13 Nov 2022
This is an awarded contract.
View Live TendersProcurement of Cloud-Based ITSM Solution by WA DFES
About
The Department of Fire and Emergency Services awarded a contract to ServiceNow Australia Pty Ltd for a cloud-based, modular, and integrated Information Technology Service Management (ITSM) solution.
The solution aligns business processes with ITIL version 4 best-practice, provides a single entry and exit point for ICT services, enables self-service for common IT issues, facilitates flexible reporting, and complies with the Digital WA Whole of Government ICT Strategy.
ServiceNow is a dominant player in the ITSM market, and this contract reflects a trend among government agencies to adopt cloud-based, ITIL-aligned solutions to improve service efficiency and user experience.
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