Awarded 27 Jun 2024
This is an awarded contract.
View Live TendersSupply of IT Service Management Tool and Professional Services to Department of Human Services
About
Department of Human Services (DHS) awarded a contract to ServiceNow Australia Pty Ltd for the provision of an IT Service Management (ITSM) tool and accompanying professional services.
The contract covered supply of an ITSM platform and the associated professional services to support DHS's IT service management needs.
Contracts bundling an enterprise ITSM platform with professional services tend to favor vendors that can deliver both software and delivery capability, reflecting public-sector demand for integrated, end-to-end IT service management solutions.
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