This is an awarded contract.

View Live Tenders
Awarded contract

Customer Contact Centre Telephony Infrastructure Upgrade by NTT Australia for DEECA

Ended 4y 3mo agoExpired Wed, 29 June 2022
Awarded 30 June 20193y term

About

Department of Energy, Environment & Climate Action awarded a contract to NTT AUSTRALIA PTY LTD for the provision of services to deliver a customer contact centre telephony upgrade and the supply of Cisco/Genesys products.

Insight

This contract reflects ongoing investment in modernizing government contact centre capabilities, with NTT Australia securing a key role in delivering Cisco/Genesys solutions.

Value
$3,180,097.24
State
VIC
Category
Telecommunications

Similar Open Tenders

Procurement for Government Telecommunications Equipment and Services – NSW

Closes: 30 Apr 2027

Infrastructure

South Australian EPA Frontline Contact Centre and Journey Management Services

Closes: 26 Oct 2026

Public Safety & Security

Supply and Delivery of Enterprise IT Networking Equipment for Dandenong Wellbeing Centre (City of Greater Dandenong)

Closes: 20 Oct 2026

IT & Software

Switchboard Upgrade for City Offices – Contract 2744

Closes: 16 Oct 2026

Construction

Supply, Installation and Ongoing Support of ITS Control System – Roads ACT Traffic Management Centre

Closes: 08 Oct 2026

Transport & Logistics

Energy Queensland (Ergon Energy) Decarbonisation Infrastructure Upgrades — Horn and Thursday Island & Northern Peninsula Area

Closes: 13 Dec 2026

Energy & Environment

Provision of ICT Goods and Services for NSW Government

Closes: 28 Feb 2029

IT & Software

Statutory Approvals Documentation for Cascade Pier Upgrades – Norfolk Island

Closes: 22 Oct 2026

Consultancy & Legal

Energy Queensland Decarbonisation Infrastructure Upgrades – Horn and Thursday Island and Northern Peninsula Area

Closes: 13 Dec 2026

Energy & Environment

Interpreting and Translation Services for Agency Customers Across Australia (Indigenous, International, Auslan/Sign Languages)

Closes: 19 Oct 2026

Public Services & Welfare

Supply of Australian Steel for Northern Transmission Project (NTx) — South Australia

Closes: 25 May 2031

Infrastructure

Request for Feedback on Network Management Services — Department of Corporate and Digital Development

Closes: 09 Oct 2026

IT & Software

Other Similar Contracts

Value: $2,908,029

Customer Service Centre Telephony Upgrade by NTT Australia for DEPI

Supplier: NTT AUSTRALIA PTY LTD

IT & Software

Value: $95,418

Provision of IP Telephony and Contact Centre Services to DMIRS

Supplier: NEC Australia Pty Ltd

IT & Software

Value: $390,291

Provision of Contact Centre Genesys Users Expansion and Renewal by Datacom Systems to Department of Energy, Mines, Industry Regulation and Safety

Supplier: Datacom Systems (AU) Pty Ltd

IT & Software

Value: $24,868.58

Upgrade of Telephone Software by NEC Australia for Department of Defence

Supplier: NEC AUSTRALIA PTY LTD

IT & Software

Value: $186,916

Provision of IP Telephony Services - Genesys Contact Centre to Department of Communities

Supplier: Datacom Systems (AU) Pty Ltd

IT & Software

Value: $17,366.31

Upgrade of Telephone Software by NEC Australia for Department of Defence

Supplier: NEC AUSTRALIA PTY LTD

IT & Software

Value: $17,805.1

Upgrade of Telephone Software by NEC Australia for Department of Defence

Supplier: NEC AUSTRALIA PTY LTD

IT & Software

Value: $492,474

Variation to Contract with NTT Australia for Cisco Telephony System Implementation

Supplier: NTT AUSTRALIA PTY LTD

Telecommunications

Value: $2,129,619

Provision of GPSnet Cloud Platform and Managed Network Services by NTT Australia to DEECA

Supplier: NTT AUSTRALIA PTY LTD

IT & Software

Value: $199,003

Provision of Contact Centre as a Service to DMIRS

Supplier: Datacom Systems (AU) Pty Ltd

IT & Software

Value: $875,103

Cloud Telephony VOIP Services Awarded to NTT Australia

Supplier: NTT Australia Pty Ltd

IT & Software

Value: $382,112.5

Cisco Telephony System Supply to Federal Court of Australia

Supplier: NTT Australia Pty Ltd

IT & Software

Live Feed

Tenders and contracts,
consolidated and enriched.

We pull tenders and awarded contracts from government portals around the clock. Each one is categorised, enriched, and searchable shortly after it's published.

Multiple portals, single feedAusTender, all state portals, Tenderlink, and more. Scraped, categorised, and enriched automatically.
Categorised and enrichedEvery tender and contract is tagged by category, agency, value, and region.
Updated around the clockNew opportunities appear within hours of being published. Never stale.

Smart Recommendations

Matched to your business,
automatically.

Our AI reads every new tender and contract, and recommends the ones relevant to your business in real time. No searching required.

AI and keyword matchingSemantic AI understands your business. Keyword alerts catch exact matches.
Delivered to your inboxNew matches emailed daily. Tenders, contract awards, and supplier wins.
Supplier and contract watchFollow any supplier or category. Get alerted when new contracts are awarded.

Your Dashboard

Configure once,
run on autopilot.

Set up your alerts, watchlists, and preferences from your dashboard. GovMarket works in the background so you can focus on winning work.

Custom alert profilesCreate up to 10 alert profiles.each with its own keywords, categories, and regions.
Competitor trackingAdd suppliers to your watchlist and monitor their wins across government.
Agency spend and pricingBenchmark pricing, track agency budgets, and understand where government spends.

GovMarket AI

Search tenders and contracts
in plain English.

Find tenders, look up suppliers, check who won contracts, and explore agency spend. Just type what you need.

Get Started

Win more government work.

Join suppliers across Australia using GovMarket to find and win contracts.

7 days free, then $49.99/AUD per month

You're In — Free Trial Activated

You now have full access to GovMarket Premium for 7 days. You’ll be charged at the end of the trial unless you cancel.

  • Tell Us What You Do — We'll surface the tenders that are most relevant to your business.

Not ready to trial?

See how GovMarket works and decide if it's a fit for your business.