Awarded 10 Apr 2025
This is an awarded contract.
View Live TendersGambling Helpline Service Provision by Relationships Australia (Qld) Limited
About
DFSDSCS awarded a contract to Relationships Australia (Qld) Limited for the provision of Gambling Helpline services, valued at $3,119,912.
The contract was procured via a Limited method under the Social Services category.
The supplier is required to meet industry standards, including answering 80% of calls within 20 seconds and maintaining an abandonment rate below 5%.
Performance will be monitored quarterly.
Additionally, all community education and advertising materials must be approved by the Department of Justice.
Upon termination or expiration, ownership of the Gambling Help Queensland website and related intellectual property will transfer to a nominated entity.
This contract reflects ongoing government investment in problem gambling support services, with a focus on performance metrics and centralized oversight of educational resources.
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