Awarded 24 Jan 2024
This is an awarded contract.
View Live TendersHelpline Service for Gambling Related Issues Awarded to Medibank Health Solutions
About
The Department of Local Government, Sport and Cultural Industries awarded a contract to Medibank Health Solutions Pty Ltd for a 24/7 toll-free helpline providing confidential phone counselling and referrals to individuals impacted by gambling harm in Western Australia.
The service is available to all WA residents, including diverse cultural and linguistic backgrounds, ATSI communities, and those with disabilities, and covers calls originating from WA and referrals from the BetStop call center.
Face-to-face counselling is excluded.
This contract highlights the government's focus on accessible, remote support for gambling harm, leveraging a national helpline model with state-specific tailoring.
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