Awarded 24 Jul 2013
This is an awarded contract.
View Live TendersProvision of a Workplace Management System to the Public Transport Authority
About
The Public Transport Authority awarded a contract to Noble Systems Australia Pty Ltd for the provision of a Workplace Management System and associated services.
The system is intended for use in Transperth’s Passenger Information Service to improve workload management, enable accurate forecasting, create optimal schedules, monitor staff performance, and track performance at individual, team, and centre levels.
The system must be fully integrated with the existing Telephone Switching System.
This contract reflects a trend in public transport agencies investing in workforce optimization software to enhance contact centre efficiency and service levels.
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