Awarded 23 Jul 2021
This is an awarded contract.
View Live TendersProvision of Cloud-Based Contact Centre as a Service to Department of Energy, Mines, Industry Regulation and Safety
About
(inactive) Department of Energy, Mines, Industry Regulation and Safety awarded a contract to Datacom Systems (AU) Pty Ltd for a cloud-based Contact Centre as a Service, supporting 50 concurrent users with approximately 1200-1400 calls per day, integrated with LivePro.
This contract reflects a shift toward cloud-based customer service solutions in government, leveraging CCaaS to improve scalability and integration with existing systems.
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