Health Support Services · Awarded contract
Awarded

Provision of Computer Aided Dispatch System for Patient Transport Coordination Hub (PaTCH) — State Health Operations Centre

Awarded 02 Nov 2026

View live tenders
Awarded02 Nov 2026
Value$6,512,616.00
StateWA
CategoryIT & Software
Expires in 3y 12mo4y term, 4% elapsed
Awarded 2 Nov 2026Expires 2 Nov 2030

Health Support Services awarded a contract to Spectrum Data Systems International (Spectrum Data Systems International Pty Ltd) for the provision of a Computer Aided Dispatch (CAD) solution for the Patient Transport and Coordination Hub (PaTCH) within the State Health Operations Centre (SHOC).

The contract covered a subscription-based, configurable off-the-shelf Software-as-a-Service (SaaS) CAD solution to streamline and automate booking, scheduling and dispatching of non-emergency patient transport, integrating vehicle tracking and messaging and enabling dispatching to contracted transporting providers.

The requirement applied initially to coordination of non-emergency transfers between public hospitals, with a stated future expansion to include community transfers and other service streams, and was subject to funding availability.

The procurement specified minimal customisation and expressed a preference for subscription fees to include license fees, updates, maintenance and support.

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