Provision of ID Verification Services to Lotterywest
Awarded 02 Oct 2026
About
Lotterywest awarded a contract to GBG ANZ Pty Ltd for provision of a Document Verification Service (DVS) Gateway to verify customer identities online.
The contract required real-time automated identity verification as the primary method, supplemented by manual offline verification for edge cases, and verification of full legal name, minimum age (16 years) and Western Australian residency.
The supplier was required to access and maintain current databases covering the majority of the Australian adult population, support integration via API and embedded web content (iframe) into Lotterywest’s existing online channels, store and process data entirely within Australia, and comply with Australian Privacy legislation.
The contract also required continuity of service through Lotterywest’s planned gaming system replacement (mid-2028) with no service disruption.
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