Provision of Managed Email Security and Support Services to WA Health awarded to Lumen IT
Awarded 24 Sep 2026
About
Health Support Services awarded a contract to Lumen IT (Lumen IT Pty Ltd) for the provision of managed email security and support services to protect approximately 70,000 Microsoft 365-hosted mailboxes across 54 WA Health email domains.
The contract replaced an end-of-life email gateway environment in response to evolving threat activity and the need for enhanced telemetry, analytics, and automated threat-response capability.
The enterprise-wide managed service provided inbound and outbound email filtering; phishing protection and user-reporting mechanisms; URL inspection and rewriting; email authentication management (DMARC, DKIM, SPF); Targeted Attack Protection (TAP) capabilities; threat response workflow and analysis; security awareness training and phishing simulations; and reporting, dashboards, analytics and organisational insights.
The service supported the WA Health cyber security strategy, reduced operational risk, and met mandatory ICT governance and cloud security requirements.
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