Awarded 31 Aug 2024
This is an awarded contract.
View Live TendersProvision of Omni-Channel Contact Centre Technology Suite to State Revenue Office
About
State Revenue Office awarded a contract to QPC Australia for the provision of an Omni-Channel Contact Centre Technology Suite, with an initial 3-year term and two extension options at the purchaser's discretion.
This contract reflects the growing trend of government agencies adopting integrated digital communication platforms to improve citizen engagement and operational efficiency.
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