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Awarded contract

Provision of Omni-Channel Contact Centre Technology Suite to State Revenue Office

Expires in 11moExpires Sat, 4 Sept 2027
Awarded 31 Aug 20243y term · 69% elapsed

About

State Revenue Office awarded a contract to QPC Australia for the provision of an Omni-Channel Contact Centre Technology Suite, with an initial 3-year term and two extension options at the purchaser's discretion.

Insight

This contract reflects the growing trend of government agencies adopting integrated digital communication platforms to improve citizen engagement and operational efficiency.

Value
$6,380,000.00
Supplier
State
VIC
Category
IT & Software

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