Awarded 25 Feb 2010
This is an awarded contract.
View Live TendersSupplied and Implemented Procedural Information and CRM System for Service Tasmania
About
Department of Premier and Cabinet awarded a contract to UXC Eclipse Applications Development Pty Ltd for the supply and implementation of a Procedural Information Management and Customer Relationship Management (CRM) system for Service Tasmania.
The contract covered a system that managed and stored procedural information with workflow capabilities; managed Service Tasmania customer information to enable personalised service; recorded and captured each customer interaction across all service delivery channels; interfaced with the Shop Receipting System (STARS); and enabled customers to register personal details and pre-pay government bills.
The procurement specified a two‑pronged solution that could be delivered separately or concurrently, with priority given to Module A for business continuity.
The agency sought either a single integrated solution or multiple tightly integrated modules accessible through a single interface and expressed no preference between commercial off‑the‑shelf and custom development approaches.
The contract emphasized integration with existing payments/receipting systems, workflow-enabled procedural information and staged delivery (Module A priority), signalling that integration capability, continuity planning, and modular implementation were key considerations in this procurement.
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