Supply and Implementation of Customer Relationship Management and Billing Solution to Goulburn-Murray Water by Infor Global Solutions (ANZ) Pty Limited
Awarded 03 Jul 2026
About
Goulburn-Murray Water awarded a contract to Infor Global Solutions (ANZ) Pty Limited for the Customer Billing and Relationship Management (CRM) project.
The contract covered implementation of an efficient billing system and a CRM that provided service management, including self-service features, to enhance GMW’s digital experience for customers.
The scope described improving interactions between front-facing staff and customers through integrated billing and CRM capabilities.
Contract documentation listed anticipated benefits such as improved customer digital experience, more efficient billing processes and enhanced service management.
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