Awarded 17 Jul 2024
This is an awarded contract.
View Live TendersSupply of New Telephony System to North Metropolitan Health Service
About
North Metropolitan Health Service awarded a contract to VoIP Pty Ltd for a new telephony system for the Western Australian Poisons Information Centre.
The system replaces an outdated phone system that failed to meet Australian Standard AS:5205:2019 for health contact centres, lacking call recording and variable demand response capabilities, and unable to support remote work for staff.
The centre provides expert phone advice on poisonings to healthcare professionals and the public across WA, SA, and NT, operating 14-20 hours daily and handling approximately 40,000 calls annually.
This contract highlights the growing need for compliant, scalable telecommunication systems in critical health advisory services, with VoIP providers often winning such upgrades due to their flexibility and cost-effectiveness.
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