In brief
- Proposals due 9 December 2026.
- icare has 19 contracts worth A$60.4 million since 2021.
- Largest past award A$43.5 million to Capgemini in 2023.
Insurance and Care NSW (icare) is seeking claims management services for general insurance lines across New South Wales, with proposals due by 9 December 2026, according to a notice on NSW eTendering.
The supplier will manage loss notifications, claims administration, indemnity and liability assessment, investigations, case and litigation management, third‑party providers, claim‑related payments, records and reporting, and provide and support a claims management technology platform.
Scope covers portfolios for medical negligence, abuse, general liability, property and motor for the NSW Self Insurance Corporation, supporting the Treasury Managed Fund, Construction Risk Insurance Fund and Special Liability Insurance Scheme. Bidders may propose for individual portfolios or all portfolios. The final operating model and number of providers will be set through the RFP evaluation.
GovMarket data shows icare has 19 public contracts worth A$60.4 million since 2021.
In GovMarket records, icare has no past suppliers listed in this category since 2021. Its largest award in that period was to Capgemini, worth A$43.5 million in 2023.
Responses are due by 9 December 2026. The procurement is an RFP and is not a panel.
Key facts
* 2026 so far
| Year | Value | Contracts |
|---|---|---|
| 2021 | $249k | 1 |
| 2022 | $2.4m | 1 |
| 2023 | $48.2m | 3 |
| 2024 | $165k | 1 |
| 2025 | $5.8m | 5 |
| 2026 | $3.6m | 8 |
Written from published notices and GovMarket contract records. Totals cover GovMarket records, which start at different dates for each source.
