In brief
- Bids close on 20 November
- NSW seeks replacement licensing and regulatory management platform
- Offerings may be software, implementation, managed services or end-to-end
The Department of Creative Industries, Tourism, Hospitality and Sport has invited bids to replace Liquor & Gaming NSW's licensing and regulatory management platform, with responses due by 20 November, according to a notice on NSW eTendering.
The solution should support the end-to-end licensing lifecycle, including applications, renewals, approvals, payments, compliance, regulatory decisions, reporting and customer self-service. Suppliers can propose platform software, implementation services, managed services or an end-to-end offering.
Services can include solution design, configuration, customisation, integration, data migration, testing, training, change management, deployment and ongoing support.
The future platform must support multiple licensing schemes, high transaction volumes, secure management of active and historical records, workflow automation, reporting and analytics, and integration with existing government, enterprise and third-party systems.
Respondents should outline capabilities, implementation approach, security and privacy features, operating model options, support arrangements, commercial models and whole-of-life costs, with interest in scalable, configurable solutions that enable automation and interoperability.
Bids close on 20 November.
Key facts
Written from published notices and GovMarket contract records. Totals cover GovMarket records, which start at different dates for each source.
