Tender: 24/7 Telephone-Based Injury Triage and Medical Referral Service for HealthShare NSW and Participating Health Agencies
Released 7 months ago
About
HealthShare NSW is seeking a supplier for a comprehensive, telephone-based Injury Triage and Medical Referral Service to provide 24/7 access to immediate injury triage, medical advice and referral pathways to support early intervention and effective management of workplace injuries for HealthShare NSW staff and Participating Health Agencies. The Supplier must facilitate timely access to appropriately qualified medical providers across New South Wales, support face-to-face and, where appropriate, telehealth consultations, maintain a qualified provider network, ensure service accessibility across metropolitan and regional locations, meet defined service levels for call response, triage outcomes and appointment timeframes, and deliver accurate, timely reporting on service usage, outcomes and performance as specified in Part B1 – Specification.
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