Awarded 26 Jun 2017
This is an awarded contract.
View Live TendersAfter Hours Maintenance Call Centre Services for Department of Communities
About
Department of Communities awarded a contract to OracleCMS (Oracle Customer Management Solutions Pty Ltd) for an after-hours maintenance call centre.
The contract covers the provision of call centre services for housing maintenance requests outside of standard business hours.
This contract reflects the ongoing trend of outsourcing public housing support services to specialized providers to ensure 24/7 tenant assistance.
Similar Open Tenders
Statewide Maintenance Services for Government Non-Residential Buildings — Department of Housing and Works (WA)
Closes: 23 Jul 2027
Construction
Child Protection Casework Management System – Department of Communities (Software)
Closes: 02 Dec 2026
IT & Software
Services for Cessnock and Charlestown Medicare Mental Health Centres (MMHCs)
Closes: 30 Oct 2026
Health & Medical
After-Hours Security Officer Services – NESA Clarence Street Office (1 Nov 2026–30 Jun 2028)
Closes: 23 Oct 2026
Public Safety & Security
Property and Facilities Management Services for Create NSW Properties
Closes: 19 Oct 2026
Infrastructure
Reactive Maintenance Services — Hunter Central Coast
Closes: 02 Nov 2026
Construction
Maintenance Services for Roller Doors, Shutters and Gates at DEECA Properties
Closes: 29 Oct 2026
Miscellaneous
South Australian EPA Frontline Contact Centre and Journey Management Services
Closes: 26 Oct 2026
Public Safety & Security
Scheduled Waste Management Services – South West Queensland (Roma, Dalby, Warwick, Stanthorpe)
Closes: 15 Oct 2026
Energy & Environment
Provision of Temporary Supported Accommodation and Property & Tenancy Management — Fraser Coast (Pialba) and Ipswich (North Ipswich)
Closes: 13 Nov 2026
Public Services & Welfare
Enterprise IT Service Support Ticketing System (ITSM/CMDB)
Closes: 08 Oct 2026
IT & Software
Reactive Maintenance Suppliers for Western Sydney Facilities Maintenance Contract
Closes: 01 Dec 2026
Construction
Other Similar Contracts
Value: $0
After Hours Contact Centre Services Awarded to OracleCMS by Canterbury-Bankstown Council
Supplier: OracleCMS
Public Services & Welfare
Value: $904,895
Provision and Support of IT and Telephony Systems for Office of Housing Maintenance Call Centre
Supplier: 3D Networks (Australia) Pty Ltd
IT & Software
Value: $54,437
Provision of Call Centre Services to the Department of Primary Industries and Regional Development
Supplier: OracleCMS (Oracle Customer Management Solutions Pty LTd)
IT & Software
Value: $389,191.94
After Hours Maintenance Telephone Service by Platinum Health Care for Dept of Human Services
Supplier: Platinum Health Care
Public Services & Welfare
Value: $150,703
Provision of Call Centre Services to the Department of Primary Industries and Regional Development
Supplier: OracleCMS (Oracle Customer Management Solutions Pty LTd)
Public Services & Welfare
Value: $67,392
State Roads Hazard and Maintenance 24/7 Call Centre Services
Supplier: Oracle Customer Management Solutions Pty Ltd
Infrastructure
Value: $68,941
Oracle Database and Applications Management Services for Department of Communities
Supplier: N/A
IT & Software
Value: $250,818
Provided Call Centre Services to the Department of Primary Industries and Regional Development (Operations & Compliance Directorate)
Supplier: OracleCMS (Oracle Customer Management Solutions Pty LTd)
Public Services & Welfare
Value: $7,500,000
Operation of Housing Contact Centre by NTT Australia for NSW Department of Communities and Justice
Supplier: NTT AUSTRALIA PTY LTD
Public Services & Welfare
Value: $24,681.36
Call Centre Services for Department of Families, Housing, Community Services and Indigenous Affairs
Supplier: National Mailing & Marketing P/L
Public Services & Welfare
Value: $110,416.91
Software Maintenance Services by Oracle to Department of Communications and the Arts
Supplier: Oracle Corporation Australia Pty Lt
IT & Software
Value: $12,343.97
Provision of Call Centre Services to the Department of Families, Housing, Community Services and Indigenous Affairs
Supplier: National Mailing & Marketing P/L
Public Services & Welfare
Suppliers similar to OracleCMS (Oracle Customer Management Solutions Pty LTd)
Oracle Customer Management Solutions
7 contracts
IT & Software
ORACLE CUSTOMER MGMT SLTNS-ORACLE CMS
2 contracts
IT & Software
CALL CENTRE SERVICES PTY LTD
2 contracts
IT & Software
Datacom Connect Pty Ltd
38 contracts
IT & Software
Oracle Corporation
2219 contracts
IT & Software
CSG Solutions Pty Ltd
32 contracts
IT & Software
Delivery Centric Pty Ltd
5 contracts
IT & Software
SMS Consulting Pty Ltd
18 contracts
IT & Software
Live Feed
Tenders and contracts,
consolidated and enriched.
We pull tenders and awarded contracts from government portals around the clock. Each one is categorised, enriched, and searchable shortly after it's published.
Smart Recommendations
Matched to your business,
automatically.
Our AI reads every new tender and contract, and recommends the ones relevant to your business in real time. No searching required.
Your Dashboard
Configure once,
run on autopilot.
Set up your alerts, watchlists, and preferences from your dashboard. GovMarket works in the background so you can focus on winning work.
GovMarket AI
Search tenders and contracts
in plain English.
Find tenders, look up suppliers, check who won contracts, and explore agency spend. Just type what you need.
Get Started
Win more government work.
Join suppliers across Australia using GovMarket to find and win contracts.
7 days free, then $49.99/AUD per month
