Awarded 23 Jun 2023
This is an awarded contract.
View Live TendersAmazon Connect Contact Centre Support & Managed Services Awarded to Aztech Labs
About
Department of Customer Service awarded a contract to Aztech Labs Pty Ltd for Amazon Connect contact centre support and managed services, covering the period from 24 June 2023 to 23 June 2026.
The service desk uses Amazon Connect as its telephony platform, which replaced IPFX in 2021 to improve customer experience and efficiency.
This contract continues an existing relationship with VoiceFoundry (trading as AZTech Labs), indicating a preference for continuity in specialized cloud-based contact centre support.
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