Awarded 14 Jun 2023
This is an awarded contract.
View Live TendersConsultation and ICT Solution for HSS Voice of the Customer
About
Health Support Services awarded a contract to Ipsos Perth (Ipsos Pty Ltd) for consultation and an ICT solution to implement a Voice of the Customer (VoC) enterprise system.
The project aims to automate data extraction, reporting, and analysis of customer satisfaction data, replacing manual processes with a mature and expanded approach.
This contract reflects a trend in government health agencies adopting enterprise-level customer experience platforms to improve service delivery and operational efficiency.
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