Awarded 30 Jun 2020
This is an awarded contract.
View Live TendersCOVID-19 Rapid Response Call Centre Services by Stellar Asia Pacific for DHHS
About
Department of Health & Human Services (DHHS) awarded a contract to Stellar Asia Pacific for COVID-19 Rapid Response Call Centre Services.
The call centre provided telephone support to guests in hotel quarantine, handling requests for medical assistance, fresh air breaks, dietary requirements, essential stock, care packages, onward travel, quarantine exemptions, media threats, and general information.
This contract highlights the government's reliance on outsourced call centre services to manage crisis-related public inquiries, a trend likely to continue in future public health emergencies.
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