Child and Adolescent Health Service · Awarded contract
AwardedCustomer Experience SLA KPI Framework Development by Deloitte for Child and Adolescent Health Service
Awarded 13 Oct 2020
Awarded13 Oct 2020
Value$158,642.00
SupplierDeloitte Touche Tohmatsu
StateWA
CategoryConsultancy & Legal
Ended 5y 9mo ago3mo term
Awarded 13 Oct 2020Expired 13 Jan 2021
About
Child and Adolescent Health Service awarded a contract to Deloitte Touche Tohmatsu for analyzing an existing Service Level Agreement (SLA) with its customers and developing a framework to create a more comprehensive, sustainable SLA addressing customer concerns.
The SLA covers ICT, Procurement and Supply, Finance, and Workforce services for nine customers, including seven Health Service Providers and two Statutory Independent Authorities.
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Customer Experience SLA KPI Framework Development by Deloitte for Child and Adolescent Health Service
Won by Deloitte Touche Tohmatsu · Child and Adolescent Health Service
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Environmental Cleaning Services for Child and Adolescent Health Service Community FacilitiesHealth & Medical · Closes 3 Nov 2026
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