Awarded 23 May 2024
This is an awarded contract.
View Live TendersDevelopment of Customer Experience Strategy for Department of Transport
About
(inactive) Department of Transport awarded a contract to Metrix Consulting for the development of a Customer Experience (CX) Strategy.
The strategy aims to unify customer interactions across business units and inform future investment decisions based on customer insights.
This contract reflects a growing trend in government agencies investing in customer-centric strategies to improve service delivery and optimize resource allocation.
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