Family and Domestic Violence Central Information Point (CIP) Hub detailed design and pilot plan services awarded to Nous (Nous Group Pty Ltd)

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Department of Communities awarded a contract to Nous (Nous Group Pty Ltd) for leading a comprehensive co-design process to produce the detailed service model, operating model and pilot plan for the Family and Domestic Violence Central Information Point (CIP) Hub.

The work responded to the Strengthening Responses to Family and Domestic Violence – System Reform Plan 2024–2029 and built on 2025 consultations led by the Department of Communities and a 2025 high-level blueprint that proposed a hybrid model combining a secure digital information portal (data asset) with a central insights team to curate intelligence, triage and coordinate.

The contract scope required Nous to engage government agencies, community service organisations, Aboriginal Community Controlled Organisations, Aboriginal Adviser/s and people with lived experience to develop designs that supported consistent, timely information sharing to inform risk assessment and risk management; it aligned with the Department of Premier and Cabinet’s role in developing the underlying data asset to enable specified information to be collected from individual agency systems.