Awarded 06 Apr 2020
This is an awarded contract.
View Live TendersImplementation of Call Centre BCP Solution Using NEC Platform for Department of Justice and Community Safety
About
Department of Justice and Community Safety awarded a contract to NEC for the implementation of a call centre business continuity planning (BCP) solution using the NEC platform.
The solution enables DJCS call centre staff to operate inbound services remotely, including taking calls and replying to voicemails via email.
The work was covered under the WOVG TPAMS agreement with NEC.
This contract leverages an existing agreement (WOVG TPAMS) to rapidly deploy a remote call centre capability, highlighting the importance of pre-negotiated vendor frameworks for business continuity.
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