Awarded 30 Apr 2020
This is an awarded contract.
View Live TendersImplementation of Call Centre BCP Solution Using NEC Platform by Department of Justice and Community Safety
About
Department of Justice and Community Safety awarded a contract to NEC Australia for the implementation of a call centre business continuity planning solution using the NEC platform.
The contract involves engaging Deloitte Consulting to develop and implement a help desk function for when the TS Service Desk is unavailable, covering application development using Service Now and necessary licenses.
This contract highlights the reliance on external consultants and technology vendors for critical business continuity functions in government agencies.
Similar Open Tenders
Child Protection Casework Management System – Department of Communities (Software)
Closes: 02 Dec 2026
IT & Software
South Australian EPA Frontline Contact Centre and Journey Management Services
Closes: 26 Oct 2026
Public Safety & Security
ICT Research and Advisory Services for Department of Justice
Closes: 06 Oct 2026
Consultancy & Legal
Procurement of Computer-Aided Dispatch (CAD) System and Telephony Application
Closes: 22 Oct 2026
Public Safety & Security
Replacement of Fire Safety System at Government Primary Data Centre (ITC)
Closes: 14 Oct 2026
Public Safety & Security
Employee Assistance Program (EAP) for Department of Communities and Justice and Corrective Services NSW
Closes: 09 Oct 2026
Health & Medical
Enterprise IT Service Support Ticketing System (ITSM/CMDB)
Closes: 08 Oct 2026
IT & Software
Provision of Information Governance Compliance Monitoring, Audit and Risk Application – Department of Justice
Closes: 06 Oct 2026
IT & Software
Backup and Restoration Solution for MS Power Platform — Department of Local Government, Industry Regulation and Safety
Closes: 14 Oct 2026
IT & Software
Business Advice and Support Service — Canberra (2027–2030)
Closes: 22 Oct 2026
Consultancy & Legal
Switchboard Upgrade for City Offices – Contract 2744
Closes: 16 Oct 2026
Construction
Procurement for Government Telecommunications Equipment and Services – NSW
Closes: 30 Apr 2027
Infrastructure
Other Similar Contracts
Value: $138,565.6
Implementation of Call Centre BCP Solution Using NEC Platform for Department of Justice and Community Safety
Supplier: NEC
IT & Software
Value: $239,642
Call Centre Management Application from NEC Australia to Department of Justice
Supplier: NEC Australia Pty Ltd
IT & Software
Value: $132,519.83
Implementation of Help Desk Function by Deloitte for Department of Justice and Community Safety
Supplier: Deloitte Consulting Pty Ltd
IT & Software
Value: $446,351
Purchase of Call Centre Equipment by Department of Justice
Supplier: NEC Business Solutions Ltd
IT & Software
Value: $95,418
Provision of IP Telephony and Contact Centre Services to DMIRS
Supplier: NEC Australia Pty Ltd
IT & Software
Value: $101,963.77
CenITex Service Centre Telephony DR Solution by NEC Australia
Supplier: NEC Australia Pty Limited
IT & Software
Value: $2,826,655
Emergency Virtual Call Centre Implementation by Health Support Services
Supplier: NEC Australia Pty Ltd
IT & Software
Value: $5,086,400
Provision of Maintenance and Management for PABX and Small Business Systems to Department of Justice
Supplier: NEC Australia Pty Ltd
Telecommunications
Value: $138,682.65
Provision of Service Desk Call Recording Solution to CenITex
Supplier: NEC Australia Pty Ltd
IT & Software
Value: $289,138
NEC IP Telephone Service Provided to Department of Planning, Lands and Heritage
Supplier: NEC Australia Pty Ltd
Telecommunications
Value: $56,541.98
Telephony Services Provided to Child Support Agency by NEC BUSINESS SOLUTIONS LTD
Supplier: NEC BUSINESS SOLUTIONS LTD
Telecommunications
Value: $844,621
Provided IP Telephony Services to Department of Fire and Emergency Services
Supplier: NEC Australia Pty Ltd
Telecommunications
Suppliers similar to NEC Australia
NEC IT Solutions Australia Pty Ltd
84 contracts
IT & Software
NEC IT Services Australia Pty Ltd
43 contracts
IT & Software
NEC BUSINESS SOLUTIONS LTD
42 contracts
Telecommunications
Nec Australia Pty Ltd
13 contracts
IT & Software
NEC Services
5 contracts
IT & Software
NTT Australia
1219 contracts
IT & Software
NCS AU Pty. Ltd
46 contracts
IT & Software
3D NETWORKS (AUSTRALIA) PTY LTD
43 contracts
IT & Software
Live Feed
Tenders and contracts,
consolidated and enriched.
We pull tenders and awarded contracts from government portals around the clock. Each one is categorised, enriched, and searchable shortly after it's published.
Smart Recommendations
Matched to your business,
automatically.
Our AI reads every new tender and contract, and recommends the ones relevant to your business in real time. No searching required.
Your Dashboard
Configure once,
run on autopilot.
Set up your alerts, watchlists, and preferences from your dashboard. GovMarket works in the background so you can focus on winning work.
GovMarket AI
Search tenders and contracts
in plain English.
Find tenders, look up suppliers, check who won contracts, and explore agency spend. Just type what you need.
Get Started
Win more government work.
Join suppliers across Australia using GovMarket to find and win contracts.
7 days free, then $49.99/AUD per month
