Awarded

Procurement of Amazon Connect and Workforce Management Tool for NSW Department of Customer Service

Awarded 18 Feb 2026

View live tenders
Awarded18 Feb 2026
Value$548,242.53
StateNSW
CategoryIT & Software
Expires in 3mo12mo term, 73% elapsed
Awarded 18 Feb 2026Expires 17 Feb 2027

NSW Department of Customer Service awarded a contract to TTEC Consulting Pty Ltd for the procurement of Amazon Connect and a Workforce Management Tool for GSS - Service Desk and GSS - BPO for a period of 12 months, valued at AUD 548,242.53.

Similar open tenders12

Other similar contracts12

ICT Contractor Engagement with SSM Technologies for the Department of Employment and Workplace RelationsIT & SoftwareSSM TECHNOLOGIES PTY LTD
$877,254.4
Provision of Workforce Management Services to the Department of DefenceConsultancy & LegalASC PTY LTD
$33,594,000
Provision of IT Contractor Services to the Department of Education, Employment and Workplace RelationsIT & SoftwareECONNECT SOLUTIONS PTY LTD
$661,670.6
Workforce Management Contract Awarded to Synergy Group Australia by Department of Home AffairsConsultancy & LegalSYNERGY GROUP AUSTRALIA LTD
$367,999.59
Provision of Genesys Workforce Management Solution to Department of Veterans' AffairsIT & SoftwareTelstra - A/CS RECEIVABLE EFT PAYTS
$511,685.15
Provision of Cloud-Based Workforce Management Software to Service TasmaniaIT & SoftwareNimbus Cloud Trading Company Pty Ltd
$34,560
Workforce Management Services for Department of DefenceDefense & AerospaceASC PTY LTD
$184,348,881.13
Provision of ICT Services to the Department of Social ServicesIT & SoftwareGartner Australasia Pty Limited
$38,010.5
Software Procurement by Department of Employment and Workplace RelationsIT & SoftwareINTECH SOLUTIONS PTY LTD
$229,223.41
ICT Contractor Engagement by Department of Social ServicesIT & SoftwarePeoplebank Australia Ltd
$666,223.14
Provision of ICT Technical and Advisory Services to the Department of Social ServicesIT & SoftwareGartner Australasia Pty Limited
$660,660
Managed Voice Services for the Department of Education, Employment and Workplace RelationsTelecommunicationsTelstra Corporation Limited
$4,288,847

Suppliers similar to TTEC CONSULTING PTY LTD.8

GovMarket

We do the hard work.
You win the work.

We find the tenders, read the documents and track who wins, so your time goes on bids you can win.

–open IT and software tenders right now
–new in the last 7 days
–contracts awarded in the last 12 months
7 days free, then $59/AUD per month

You're In — Free Trial Activated

You now have full access to GovMarket Premium for 7 days. You’ll be charged at the end of the trial unless you cancel.

  • Tell Us What You Do — We'll surface the tenders that are most relevant to your business.