Awarded 20 Jan 2025
This is an awarded contract.
View Live TendersProvided Business Analyst Services for Local Government Inspector Complaints Case Management System
About
(inactive) Department of Local Government, Sport and Cultural Industries awarded a contract to Zetta Pty Ltd for Business Analyst services to define detailed requirements for a Case Management System that enabled the Office of the Local Government Inspector to manage complaints and perform other related functions under the proposed changes to the Local Government Act 1995.
The contract covered provision of a suitably skilled and qualified Business Analyst to capture and document detailed functional and business requirements for a complaints management solution aligned to the Office's operational needs and the impending legislative changes.
The engagement prioritized requirements definition ahead of system procurement, reflecting the agency's focus on clearly documented specifications to guide a compliant, fit-for-purpose case management implementation in response to legislative change.
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