Awarded 30 Nov 2022
This is an awarded contract.
View Live TendersProvided Redress Facilitation Services for Direct Personal Response under the National Redress Scheme
About
Department for Child Protection awarded a contract to Dispute Management Services for independent facilitation services to provide face-to-face delivery of Direct Personal Response (DPR) apologies to survivors who had accepted an offer of redress under the National Redress Scheme for Institutional Child Sexual Abuse Act 2018 (NRS Act).
The contract covered independent facilitator support for in-person DPR apologies as part of the redress process.
The award assigned a specialist dispute management firm to handle sensitive, survivor-facing DPR apologies under the NRS Act, illustrating the government's reliance on external providers for independent facilitation of redress interactions.
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