Awarded 25 Jun 2026
This is an awarded contract.
View Live TendersProvision of Desktop Support Officer to Department of Housing and Works (awarded to Peoplebank Australia Limited)
About
Department of Housing and Works awarded a contract to Peoplebank Australia Limited for the provision of a temporary Desktop Support Officer who provided responsive technical support for end-users across a Windows-based desktop environment.
The role required timely resolution of incidents and service requests in line with ITIL practices, diagnosing and resolving hardware and software issues, owning and managing support tickets end-to-end, and communicating technical solutions clearly to non-technical users.
Responsibilities included installing, configuring, building and maintaining PCs and laptops, supporting Active Directory and standard office applications, and delivering both remote and on-site assistance.
The position also maintained accurate documentation, contributed to knowledge-base development, and supported continuous improvement of ICT processes and service delivery.
The award reflected procurement of temporary, hands-on desktop support through a specialist IT staffing supplier; contracts of this type prioritized ITIL-aligned incident management, practical hardware/software and Active Directory skills, and the ability to provide both remote and on-site support.
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