Awarded 19 Dec 2019
This is an awarded contract.
View Live TendersProvision of First Tier Contact Centre Services by Department of Industry, Innovation to Austrade
About
Austrade awarded a contract to the Department of Industry, Innovation for the provision of first tier contact centre services under the BGA Probe contact centre initiative.
This contract reflects a whole-of-government approach to consolidating contact centre operations, leveraging existing departmental capabilities rather than outsourcing to private providers.
Similar Open Tenders
South Australian EPA Frontline Contact Centre and Journey Management Services
Closes: 26 Oct 2026
Public Safety & Security
Department of Finance Consultation — Travel and Procurement Payment Services Retender for Australian Government
Closes: 16 Oct 2026
Finance & Insurance
Provision of ICT Goods and Services for NSW Government
Closes: 28 Feb 2029
IT & Software
Procurement for Government Telecommunications Equipment and Services – NSW
Closes: 30 Apr 2027
Infrastructure
Business Advice and Support Service — Canberra (2027–2030)
Closes: 22 Oct 2026
Consultancy & Legal
Interpreting and Translation Services for Agency Customers Across Australia (Indigenous, International, Auslan/Sign Languages)
Closes: 19 Oct 2026
Public Services & Welfare
ICT Research and Advisory Services for Department of Justice
Closes: 06 Oct 2026
Consultancy & Legal
Mortuary, DVI, Repatriation and Bereavement Support Services – Department of Defence (Commonwealth of Australia)
Closes: 02 Oct 2026
Public Safety & Security
Provision of Advertising and Digital Communications Services
Closes: 30 Apr 2028
IT & Software
Queensland Regulated Waste Tracking System Proof of Concept – Department of Primary Industries
Closes: 15 Oct 2026
IT & Software
Provision of Day Procedure Centre Services for Veteran and Defence Force Communities
Closes: 30 Jun 2028
Health & Medical
Agent Services for Margaret River – 37.5 Hours/Week (Expressions of Interest)
Closes: 05 Oct 2026
Public Services & Welfare
Other Similar Contracts
Value: $21,200,000
Business Facilitation Services for Contact Centre Services by Probe Contact Solutions Australia
Supplier: PROBE CONTACT SOLUTIONS AUSTRALIA PTY LIMITED
Public Services & Welfare
Value: $100,000
Business Victoria Contact Centre Services Awarded to Probe Asia Pacific
Supplier: PROBE ASIA PACIFIC PTY LTD
Public Services & Welfare
Value: $33,875
Contact Centre Diagnostic Service Provided by Salesforce Australia to Department of Industry, Science and Resources
Supplier: SALESFORCE AUSTRALIA PTY LTD
IT & Software
Value: $20,000
Services Payment to Department of Industry, Innovation by Austrade
Supplier: DEPARTMENT OF INDUSTRY, INNOVATION
Miscellaneous
Value: $150,000
Contact Centre Review by Telstra Health for Department of Health
Supplier: Telstra Health
Consultancy & Legal
Value: $8,555,877
Scalable External Contact Centre Services Awarded to Probe Contact Solutions Australia
Supplier: PROBE CONTACT SOLUTIONS AUSTRALIA PTY LIMITED
IT & Software
Value: $141,570.27
Grants Administration Service Provider Engaged by Department of Industry, Science and Resources
Supplier: PROBE CONTACT SOLUTIONS AUSTRALIA PTY LIMITED
Consultancy & Legal
Value: $560,000
Provision of Content Specialist Services for Department of Industry, Science and Resources Contact Centre
Supplier: PINPOINT TALENT PTY LTD
Consultancy & Legal
Value: $333,010.42
Grants Administration Service Provider Engaged by Department of Industry, Science and Resources
Supplier: PROBE CONTACT SOLUTIONS AUSTRALIA PTY LIMITED
Consultancy & Legal
Value: $1,901,528
Grants Administration Service Provider Engaged by Department of Industry, Science and Resources
Supplier: PROBE CONTACT SOLUTIONS AUSTRALIA PTY LIMITED
Consultancy & Legal
Value: $902,341
Grants Administration Service Provider Engaged by Department of Industry, Science and Resources
Supplier: PROBE CONTACT SOLUTIONS AUSTRALIA PTY LIMITED
Consultancy & Legal
Value: $478,740
Grants Administration Service Provider Engaged by Department of Industry, Science and Resources
Supplier: PROBE CONTACT SOLUTIONS AUSTRALIA PTY LIMITED
Consultancy & Legal
Suppliers similar to DEPARTMENT OF INDUSTRY, INNOVATION
DEPARTMENT OF INNOVATION INDUSTRY
12 contracts
Consultancy & Legal
Department of Industry, Innovation and Science
17 contracts
IT & Software
Department of Industry
38 contracts
Public Services & Welfare
Dept of Finance & Deregulation
234 contracts
IT & Software
Department of Finance
536 contracts
IT & Software
DEPARTMENT OF FINANCE AND DEREGULATION
400 contracts
IT & Software
Dept Of Innovation Industry Science and Research
8 contracts
Public Services & Welfare
DEPARTMENT OF FINANCE AND DEREGULAT
58 contracts
IT & Software
Live Feed
Tenders and contracts,
consolidated and enriched.
We pull tenders and awarded contracts from government portals around the clock. Each one is categorised, enriched, and searchable shortly after it's published.
Smart Recommendations
Matched to your business,
automatically.
Our AI reads every new tender and contract, and recommends the ones relevant to your business in real time. No searching required.
Your Dashboard
Configure once,
run on autopilot.
Set up your alerts, watchlists, and preferences from your dashboard. GovMarket works in the background so you can focus on winning work.
GovMarket AI
Search tenders and contracts
in plain English.
Find tenders, look up suppliers, check who won contracts, and explore agency spend. Just type what you need.
Get Started
Win more government work.
Join suppliers across Australia using GovMarket to find and win contracts.
7 days free, then $49.99/AUD per month
